Refund & Returns
Refund Policy
We want you to enjoy every piece you purchase from Jedrian Nova Atelier. If something is not right, we’ll work with you to find a fair solution. Please review the guidelines below before requesting a return or exchange.
For assistance, email info@jedriannovaatelier.site or call +63 975 568 8736.
Eligibility Window
- Notify us within 48 hours of receiving your order if you need a return or exchange.
- Items must be unworn, unwashed, and in original condition with tags and packaging intact.
- We may request photos to verify the item’s condition and support a quicker resolution.
Non-Returnable Items
- Intimates, bodysuits, and items marked “Final Sale”.
- Products with visible wear, scents, stains, or alterations.
- Custom or made-to-order items unless defective upon arrival.
Process for Returns or Exchanges
- Contact us with your order number, item name, reason, and photos (if applicable).
- We will confirm eligibility and share the next steps, including return address and timeline.
- Ship the item securely; include all original packaging and accessories.
- Once received and inspected, we will process your exchange or refund per the approved resolution.
For exchanges, we will reconfirm stock availability (sizes/colors). If unavailable, we will discuss alternatives or issue a refund.
Refund Method and Timing
- Approved refunds are issued to the original payment method where possible.
- Processing time may vary by bank or payment provider; we will confirm once the refund is initiated.
- Shipping fees are generally non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
- Report damaged or incorrect items within 48 hours of receipt with clear photos.
- We will prioritize a replacement or exchange; if unavailable, a refund will be offered.
- Please keep all packaging until the issue is resolved, as couriers may require inspection.
Shipping Costs for Returns
- Customer is responsible for return shipping unless the item is defective or incorrect.
- We recommend tracked shipping to ensure the item reaches us safely.
- For approved defects or wrong items, we will provide return guidance and coverage details.
Order Cancellations
- Orders can be requested for cancellation before dispatch. Once shipped, our standard return process applies.
- For expedited processing, contact us immediately with your order number.
Contact Us
Jedrian Nova Atelier
6 Sitio Pag-asa, Barangay San Martin de Porres
City of Parañaque, NCR 1700, Philippines
Email: info@jedriannovaatelier.site · Phone: +63 975 568 8736